Our very own Founder and CEO, Frankie Russo, was recently invited on to the popular Auto Success podcast to talk about the next step in the evolution of digital retailing.
In the episode, Frankie talks with host Thomas Williams about everything from how he got into the automotive industry, why he’s so passionate about embracing innovation, and why he believes innovative CXM and technology will give auto dealers the edge in 2021. He also drops some insightful strategies about how dealers can truly commit to the changes in the customer experience, personalize that customer experience, and leverage the data available to dealers to build up their digital retailing.
Frankie’s passion and expertise make for an engaging and insightful 20-ish minute chat. But don’t take our word for it-- click here to listen to the episode for yourself.
Auto Success is dedicated to helping automotive professionals improve their teams and their dealerships' profitability. The popular podcast is known for featuring automotive thought-leaders and experts, making it a massive hit with dealers across the country. Click here to learn more about the Auto Success Podcast or to subscribe and be notified about future episodes.View PDF
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Be there for every Customer eXperience Moment
Eventually the new car smell will wear off and your shoppers are left with their experience - both good and bad. A good experience creates loyal customers, and being there for every step of the car buying experience through enriched, tailored moments has never been more important. The 360CXM™ provides your sales team the exact data it needs to create fully custom experiences for its conquest and retention prospects and build better relationships.